Accessibility 

  • Please note the Castle Apartments are not accessible by wheelchair or pushchair. There are 6 stone steps with a handrail up to the entrance of the House.  There are a further 5 stone steps inside to reach the Entrance Hall. On this floor it is possible to view the Library, the Study, the Drawing Room and the Small Dining Room. There are 25 carpeted steps to reach the next floor. On this floor it is possible to view the Arab Room and the Banqueting Hall.  Please note there are ongoing technical problems with the lift which is located in the Main Hall and is currently out of action. Please accept our apologies and thank you for your patience as we seek to get the lift into full working order.
  •   A concession ticket for disabled visitors is available; a single carer can come in for free with the disabled visitor.
  • The Interpretation Centre is fully accessible to wheelchair users and parents with pushchairs, including the Firing Line exhibition, film presentation, café and shop. Disabled toilets are located on the first floor. A lift takes visitors from the ground floor to the roof terrace.
  • From the terrace, there is level access around the Battlement Walks and a ramp leading down to the Castle Green.
  • The Castle grounds are flat, with much of it laid to lawn. Just over the drawbridge at the Castle entrance, there is a cobblestone path running the length of the site.
  • The Education Centre and 15th century Undercroft, where the Welsh Banquets are held, are also accessible to wheelchair users and parents with pushchairs.
  • The Castle Apartments contain many steps and spiral staircases and for this reason House Tours are not suitable for wheelchair users or pushchairs. In order to gain access to the Norman Keep, visitors must climb approx 50 steep stone steps leading up to the Keep entrance. Inside the Keep, there are further steps and some very steep staircases in order to reach the viewing platform at the top.
  • Audio Guides are available in 10 languages. The audio guides of the site include a sign-language tour (BSL) and a tour for visually-impaired visitors (in English and Welsh). Large print script audio guides are also available.
  • Touch Tours of the Castle apartments can be arranged for pre-booked groups with visual impairments - please contact 029 2087 8100 for more details.
  • Please note that we only allow assistance dogs on site.