If you live or work in Cardiff you can apply for a Castle Key which gives you FREE admission to this world-class heritage attraction for 3 years.
There is an administration charge of £6.50 per Castle Key card issued.
There is no charge for children (under 16)
In early 2019 we will be relaunching the Castle Key as part of an exciting new upgrade to our ticketing system. This will include new Key Cards and access to even more discounts and offers. Whilst we carry out this switch over there will be a temporary period when we are unable to issue permanent Castle Key’s. From 4th December, those eligible will still be able to access the castle and all the benefits of the Castle Key scheme. Just bring along you proof of address or employment to the Ticket Office and you will be issued a temporary ticket absolutely free. Below are answers to some frequently asked questions you may have.
Is my existing Castle Key still valid?
Yes if you have a Castle Key that is not yet expired it will remain valid until the expiry date.
Will the temporary ticket give me access to the same benefits as a Castle Key?
Yes you still have access to all the benefits until the new scheme launches.
When will the new Castle Key Card launch?
Early February. We will update social media and the website when we have an exact date.
I have a Temporary Key Ticket. When the new scheme launches will I have to pay for a Castle Key?
Yes, if you have been issued a temporary key ticket you will have to pay for a new Castle Key. You will also be required to bring along your proof of address or employment when you apply.
If I have a valid Castle Key do I have to upgrade to the new card?
No but we will be offering you the chance to upgrade to the new key card completely free and with another 3 years membership.
You can find out more information about the Castle Key below...
The Cardiff Castle Key gives you the following benefits:
All you have to do is come to the Cardiff Castle Ticket Office with proof that you live at a Cardiff address (eg: a council tax or utility bill) or a letter from your employer to say you work in Cardiff and we will do the rest.
Your Castle Key card with photo ID will be issued there and then.
There is no need for you to bring a photo with you
The Cardiff Castle Ticket Office is open 7 days a week, all year (apart from 25, 26 December and 1 January)
9am – 5pm (March – October); 9am – 4pm (November – February)