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FREQUENTLY ASKED QUESTIONS

If you are looking for information to help plan your visit to Cardiff Castle, here are the answers to some of the most frequently asked questions that we hear:

CASTLE VISITORS

Can you visit Cardiff Castle?
  • Yes, Cardiff Castle is operated as an historic visitor attraction and is open all year round (except Christmas Day, Boxing Day and New Year’s Day).
Is Cardiff Castle open?
  • No, all of Wales is now in lockdown (alert level 4) due to the spread of coronavirus (COVID-19) and Cardiff Castle is therefore closed, in keeping with Welsh Government guidance.
Is Cardiff Castle free?
  • No, Cardiff Castle is a paid visitor attraction. Further ticket information can be found on our page about opening hours and prices.
  • However, as the Castle was given as a gift to the city by the Bute family in 1947, anyone who lives or works in Cardiff is eligible to apply for a Castle Key, with free entry for 3 years.
What's inside Cardiff Castle?
  • The site at Cardiff Castle has been used and reused for almost 2000 years, leaving a fascinating legacy. Today, visitors can see elements dating from Roman, medieval and Victorian periods of occupation, not to mention the World War 2 air raid shelters.
  • Try our See & Do page for more information on what’s inside Cardiff Castle.
Where is Cardiff Castle?
  • Cardiff Castle is located in the heart of the city centre, a short walk from the main public transport hubs and with ample pay and display car parking nearby.
Is Cardiff Castle a Cadw site?
  • No, Cardiff Castle is owned and managed by Cardiff City Council.
Is Cardiff Castle a National Trust site?
  • No, Cardiff Castle is owned and managed by Cardiff City Council.
Is Cardiff Castle an English Heritage site?
  • No, Cardiff Castle is owned and managed by Cardiff City Council.
Is Cardiff Castle dog friendly?
  • Considerate owners and their dogs are very welcome within the Public Square area of the Castle’s outer green. Due to the historic nature of the interiors, dogs are not permitted within the Castle Apartments.

PUBLIC SQUARE USERS

When is the Public Square open?
Will public facilities be available?
  • Yes, there will be open toilet facilities with hand washing and hand sanitiser available.
Can I sign up for, or renew a Castle Key?
  • Yes, you can sign-up for a Castle Key or renew an existing one at the ticket office. Due to the lengthy recent periods of closure, we’re also adding an extra 3 months to the lifespan of all new and renewed Key cards until further notice.
Will food & drink be available?
  • Yes, the Keep Dining Experience will be serving food & drink to both Castle visitors and Public Square users.
Are pets allowed in?
  • Pets are welcome within the Castle’s Public Square but cannot be allowed within the ticketed areas.
Are bikes allowed in?
  • Bikes are allowed within the Castle’s Public Square but cannot be taken in to the ticketed areas.
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